Over the last several years, I’ve noticed that when we engage with customers, they want more than product experts to install and configure systems; they want professionals that understand specific industries and best practices so their corporate procedures and policies can be optimized with our solutions. Many of these customers are bringing eDiscovery in-house for the first time so they not only want StoredIQ products up and running as soon as possible, but also want to leverage what we’ve learned from countless deployments to get optimal use (and quickest ROI) out of the solutions. The need has been so evident, that we decided to formalize the “best practices” knowledge transfer through a series of new service offerings.
Last month, we announced StoredIQ Assessment Services. Today I’m excited to announce an entire series of Professional Services solutions (one of which is the Assessment Service) – with the goal of helping current and potential customers better understand, implement, and use our products. These services cover the entire breadth of the customer engagement lifecycle: Evaluation, Deployment, Maintenance, and Education, and within these phases, we included several offerings specifically targeted at different needs and use cases.
So far, the customer response has been great! We’ve already begun helping customers assess their ESI management goals, accelerate deployments, and optimize and enhance the use of existing installations.
And we’re just getting started. We’ll be rolling out additional services next quarter and throughout next year. But for now, Happy Holidays, everyone, and here’s to a fantastic 2010!
Hop on over to the StoredIQ Services page and get all the details.
